Refund policy

Revocation Instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the goods, or .

In order to exercise your right of revocation, you must (myElisa GmbH, Südliche Münchner Straße 24, 82031 Grünwald, Germany, info@myelisa.com, telephone: +49 (0) 89/960 580 75) by means of a clear statement (e.g. B. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the enclosed sample withdrawal form, but it is not required.

In order to maintain the revocation period, it is sufficient that you send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund any payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you have chosen a different kind of delivery than the most favorable standard delivery offered by us), immediately and within fourteen days from the date on which the notice of your revocation of this contract has been received. For this repayment, we will use the same means of payment that you have used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees due to this repayment. We may refuse the repayment until we have returned the goods or until you have provided proof that you have sent back the goods, whichever is the earlier.

You shall send the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the revocation of this contract, to us or to hand over to us. The time limit is maintained if you send the goods before the expiry of the period of fourteen days. They shall bear the direct costs of returning the goods. You have to pay for any loss of value of the goods only if this loss of value is attributable to a handling of the goods which is not necessary for the examination of the nature, properties and functioning of the goods.

Pattern-Revocation Form

(If you want to cancel the contract, please fill out this form and send it back.)

-An myElisa GmbH, Südliche Münchner Straße 24, 82031 Grünwald, info@myelisa.com, Germany

-To revoke (*) the contract concluded by me/us (*) concerning the purchase of the following goods (*) /the provision of the following service (*)

-Ordered on (*) /received on (*)

-name of the consumer (s)

-Address of the consumer (s)

- Signature of the consumer (s) (only for communication on paper)

– Date

(*) Delete as appropriate.


We bear the direct costs of returning the goods if the return is made within Germany.